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Shipping

You can receive your order within 3-7 working days!

Information on the required delivery

* The information needed for shipping is your full name, address and telephone number. Please be informed that we can send your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping. 

* Please ensure that you enter the address correct delivery and contact number. 

* Please allow 7-9 days for delivery of your item. 

* We will send you your tracking number in 36-48 hours after receiving your payment. 

* The number monitoring to check:

DHL LOGO


DHL website: http://www.dhl-usa.com/en.html or http://www.dhl.com/en.html

For any type of request for a delivery Express air, our customer service is at your disposal Monday to Friday from 8:00 a.m. to 9:30 p.m. and Saturday from 8:30 to 13:30 (Booking a courier, information about our products and services, customs information, specific issues, urgent requests ...). 


Shipping method

Normally, we use DHL as shipping method. 

Monitoring methods

After your order is shipped, we will offer DHL tracking no. and website to you. 

There are two methods to get above information from us, 

Note: (If you can not check it immediately with the tracking no, please take more patience to wait a while).

Non-delivery or wrong

* We are not responsible for reshipment if you provided us with an incorrect address or incomplete. 

* If you're refused to sign the order, we will charged 30% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to you are absent or you provided a delivery address incorrect or incomplete us), we will need 30% shipping. 

* For customers who do not receive your parcel within 20 working days. 

Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Shipping Notice: (Average delivery times)


SHIPPING, HANDLING & INSURANCE COVERAGE
(5-10 Business Days) 
Customs ConfiscationCovered
Extra Protection on order packagingYES
Tracking Details?YES
Order Processing Time12-16 hours (excluding weekends & holidays)
Delivery time to USA  & Canada 5-7 days
Delivery time to UK 6-12 days
Delivery time to Europe 6-12 days
Rest of the world 6-15 days
Countries we DO NOT Deliver to China, North Korea

OUR PAID SHIPPING OPTION MAINLY COVERS HANDLING & INSURANCE. THAT MEANS YOUR ORDER WILL BE GIVEN EXTRA PROTECTION AND BUBBLE WRAPPING. YOU WILL ALSO BE COVERED FOR FREE IF YOUR ORDER IS BEING CONFISCATED BY CUSTOMS OR LOST IN ANY CASE.


After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Shipping confirmation emails may occasionally be sent without tracking numbers. If this is to occur, you will receive a second confirmation email when the warehouse has attached tracking to your order. Please allow up to 72 hours for your tracking information to be updated.

We ship to:

Asia:  Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan via EMS/DHL.

Other Asia: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab, Uzbekistan via Aramex/DHL.

America: US and Canada via DHL.

Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile etc, via DHL.

Main Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovak, UK etc. via DHL/Fedex.

Other Europe: Romania, Russian, Ukraine, Turkey, Portugal, Estonia, Greece etc, via EMS/DHL/Fedex.

Oceania: Australia and New Zealand via EMS.


Shipping Methods

  1. The majority of our orders are processed and shipped by EMS and DHL within 6-12 hours.

  2. We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.


Backorders

We cannot guarantee that we will have all items in stock all the time, if your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us or direct message us on Instagram to ensure your order reaches you as soon as you need it.


Delivery Guarantee

  1. Your order will be shipped to you fully assured.

  2. Please make sure someone will be available to receive your order, otherwise, your package may be returned to us.


Estimate Shipping Time

The shipping time usually takes 10 days to arrive and occasionally faster, from the time when an order is placed with us.


Delays

Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
1. Delays due to weather
2. Delivery is outside major city
3. Unforeseen delays by one of our carriers
4. Delays to the unavailability of product(s)
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification