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FAQs

Question & Answer

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

1.How long does shipping take? 

USPS/EMS/DHL Delivery is used for all Standard Shipping deliveries, which will arrive within approximately 6-10 business days. Expedited Shipping is also available, and your preferred expedited method can be selected at checkout. Your tracking number will be sent automatically via email. Please allow up to 24 hours after the completion of your purchase for order confirmation to generate. Also, please be aware UAPLG shipping facility is closed on weekends.

1.) DHL Express (Recommended) which will arrive in 3-7 business days (Tracking and insurance provided) (excluding processing time)

2.) EMS International Mail (6-18 days Tracking provided. USPS shipments come with the package鈥檚 customs number indicating when the package leaves us. 

2.What does UA or Unauthorised Authentic mean?

All our sneakers & clothing are Unauthorised Authentic or also known as UA, that means made of the same exact materials as retail pairs, and comes exactly in the same box, wrapping, ziptie, and extra laces/accessory (if any). This means they are 鈥渋dentical鈥 to the items you buy off websites like stockx or goat and other offline stores. However they are not meant for resell purposes because we were not authorised to manufacture them. More information on About Us page.

3.Will i be able to resell these items for better profits?

The honest answer is NO we do not promote such activity at uaplg.com. Even though we do our very best to make every item identical to retail pairs therefore sneaker-heads with strong passion for such fashion will not have to break their pockets in order to own one when they miss out on a major cop or release. Alternatively many fans do not like to ruin their original pairs and still want to be able to rock them with confidence, thats why they come to us.

4.Will my friends or anyone be able to call me out for wearing 鈥渇akes鈥?

Great news is that the answer is also NO. After over 4 years of experience building a strong network of hypebeast reviewers and premium supply, 97sneaker.com do our very best to make every single element of the item we sell here completely identical to what you will get in retail, that includes details when shining under light/UV light, box, soles, zip ties and anything related鈥 (Yes, we鈥檙e that good) With that said, you can confidently rock out anything you shop with us!

5.What to expect after an order?

After an order is placed, it will take between 1-3 business days for us to process your order. Upon confirmation, you will be receiving an email that confirms your order has been shipped out and is heading your way. If a tracking option is applicable you will be able to find a tracking ID within 3-4 business days once your order is dispatched.

6.What is the 97sneaker confirmation number?

Immediately after placing your order we will send a confirmation email to the address you provide with an order/invoice number. This is a reference number you can use to enquire on your order. In the event you need to make a return/exchange, or have any questions about your order status, please provide our customer support team with your name and order number.

7.What methods of payment are accepted?

The following methods of payment are accepted:

  • PayPal

  • Western Union

8.What is the Return/Exchange Policy?

UAPLG accepts returns/exchanges within 30 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact our Whatsapp support at +86 13123182539, or via our customer support on Instagram. 

*Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on backorder).*

All refunds will be given in store credits for future purchases.

9.What does each order come with?

Every item purchased on www.97sneaker.com comes with an extra layer of box properly wrapped with several layers of bubble wrap and stock x tags with certificates subject to availability only. Ensuring you receive you order in top quality condition.

10.I am an International customer; will I have to pay Import Tax on your website?

Our team of shipping experts have delivered thousands of such orders around the world and are well aware of customs policy, great news is that we are able to avoid any tax or confiscation 90% of all time and in the case that an item is taxed (averagely about $30 USD) send us the invoice paid and we will re-imburse half back to you in store credits. In situation of confiscation, UAPLG will provide another identical order to you for FREE!

11.How do you ship packages?

Packages from our warehouse in Hong Koing will be shipped by EMS/DHL/UPS/FED EX depending on the weight and size of the product as well as shipping options.

12.Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. 

13.Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

14.My tracking says 鈥渘o information available at the moment鈥.

For some shipping companies, it takes 1-2 days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you鈥檝e specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.